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Service Maintenance

Preventative Maintenance

Quest can deliver a range of preventative maintenance solutions tailored to customers requirements. Preventative maintenance options range from every month to once per year dependant upon customers requirements and can be performed during customers downtime to prevent disruption to normal services.

Preventative maintenance can be undertaken undercover at our main depot or on site services can be provided throughout the UK, paired with our 24/7 cover this enables our customers the benefit of minimal disruption while being assured equipment is maintained to highest levels.

All work undertaken is by trained experienced personell and service reports are issued as normal working practise as well as additional defect reports.

24/7 cover - Unscheduled maintenance

Minimal downtime in respect to medical units is a fundamental aim of Quest Medical.

To ensure this is achieved, we operate a national support grid for our clients consisting of:

• National coverage of in-house specialist mobile medical engineers
• In-house fitters and engineers
• In-house Recovery and Roadside Assistance
• National support coverage for tractor/trailer running gear equipment specialists
• National support coverage for Air-conditioning / chiller systems
• National support coverage for hydraulic systems

All mobile engineers are suitably experienced and have at their disposal the relevant on-board diagnostic equipment to effectively deal with the task at hand, from air-conditioning leak test equipment to tractor unit mobile diagnostic equipment.

In the event unscheduled maintenance is required we will, from the moment of initial contact, act to co-ordinate each aspect of assistance and ensure all work is undertaken in a timely and professional manner.

A Duty Manager will arrange for one of the above referenced inhouse engineers or a specialist contractor to attend. Response times are critical to Quest and we aim to attend 90 minutes post notification – with duration of around 45 minutes earmarked as the norm.

All sub-contractors engaged to service our customers rank highly in their respective field. DAF-aid, for example, can boast an average “first -call to vehicle - moving time of 96 minutes”.

To ensure the best service to our customers we monitor in-house response and specialist subcontractors on a strict regime of KPI’s that are under constant review.

For more information on any of our services. please feel free to contact us.
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